Terms and Conditions
Terms and Conditions
Terms and Conditions
Dan Medica South Ltd is dedicated to offering total customer care and our aim is to achieve customer satisfaction at all times.
If you have any suggestions or comments please email us at firstname.lastname@example.org.
Making A Purchase
Making a purchase could not be easier. Just browse our Site, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View Basket" and you will be asked for a few details that we need to be able to satisfy the order.
We accept all credit card payments through Cardsave - a secure third party card processing merchant.
We accept Visa, Mastercard, Access, Solo, Switch, JCB, and Visa debit cards.
Shipping And Handling
Most orders are calculated at checkout, delivery costs are based on the UK Mainland (excluding Highlands and Islands). Please contact us for shipping costs of multiple items. If you have any other queries please contact us.
All orders are despatched within 3-5 working days of receipt of funds if they are in stock. You will be notified of any delays by email otherwise.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 256 bit encryption. We do not store your card details on our site, they are transmitted securely to Cardsave via a secure sockets layer (SSL), processed and then removed from our website.
Guarantee/Returns Policy - medical products
All goods damaged in transit will be replaced if notification is received within 48 hours and on condition acceptance of goods is signed off as damaged.
We also refund medical goods within 30 days of receipt, if they are returned in the same condition as sold and have not been used. We cannot refund credit or debit card processing fees. We regret we also cannot refund covers due to hygenic reasons.
Guarantee/Returns Policy - motorcycle pads and covers
The Consumer Protection (Distance Selling) Regulations 2000 allows customers to return motorcycle pad products within 7 days of purchase on condition they have not been used and are in the condition sent. Products should be returned (buyer bears cost of return postage) to our warehouse (address & returns number upon request) and upon inspection if the products are re stockable a refund is issued minus postage and any card processing fees. If the item is in our opinion not re stockable/soiled/used, we will inform the buyer via email and invite them to collect the item from our warehouse. Alternatively, we will accept funds for additional postage charges for the products redelivery. We assure our customers of fresh, new products, not second hand, soiled ones.
When a customer places an order on this site, the two parties (buyer and seller) will have entered into a legally binding contract. The terms of the contract are set out herewith and in agreeing to buy the goods the customer is accepting these terms.
All return postage costs are at the customers expense.
If you need to reach us, please email us at email@example.com or you can call: 00 44 (0)20 8133 2851 or fax us: 00 44 (0)208 196 2364.
Alternatively, write to us at: 28 Downsview Avenue, Storrington, West Sussex, RH20 4PS, United Kingdom
(Please note we are unable to accept visitors or any product returns at this address)
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order/enquiry and second, to provide you with the best possible service.
We may use the information to keep you informed of features, services, products, promotions and special offers from this company.
We will not pass your information to any third parties without your consent.
The type of information we will collect about you includes :
Your name, Address, Phone number, E-mail address, Credit/debit card details
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information, which we hold, will be held securely in accordance with our internal security policy and the Law.
If we intend to transfer your information outside the EEA we will always obtain your consent first.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details.
Data collected by this site is used to:
1. Take and fulfil customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes
Cancellation of Orders
You may cancel your order, but to do so you must write to us. We will respond confirming your cancellation and the date your letter was received. The date confirmed is the date the cancellation came into effect. If on that date we are already manufacturing the products you ordered, we reserve the right to charge you the full price for those products and pass on any related expenses, unless we reasonably able to recover such losses from other sources.
Orders will only be despatched on payment in full of amounts shown.
OEM Branding, What Do I Get?
When we OEM brand our products, we customize the entire contents to fit your company image. This includes:
· Name and Logo printed inside the products
· Own colour scheme to match your company or product colour's
· Custom packaging if required
· Custom manuals included
· Fast product turn around
This allows your company to promote your product and brand without worrying about your customers purchasing from your competitors. The entire package which you purchase from us is branded in the way you want it.
Once you've approved the designs we can generally have your products shipped to you within 8 to 10 weeks. Normally, the entire process will take around 12 weeks from the time we begin to the time we ship the first products to you.
OEM Minimum Orders and Conditions
We do not charge for OEM branding but we will require minimum quantity orders of 500 units for each product you want to OEM brand.
Before we begin branding your products we will need to receive the full payment for the order before we begin production. You as the client will be responsible for authorizing our work. If a document or design isn't authorised by you the customer then it will not be started. It is expected that our customers take an active part in this phase of the design to ensure that they receive exactly what they want. With active co-operation between both companies the design phase generally takes 8 to 12 weeks. If multiple products are branded, this process may take longer.
We are always pleased to discuss your needs.
Please contact us for more information.