About Us Dan Medica South Ltd is dedicated to offering total a customer care project, and our aim is to achieve customer satisfaction.

If you have any suggestions or comments please email us at info@danmedicasouth.co.uk.

Making A Purchase Making a purchase could not be easier. Just browse our Site, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "View Basket" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment through Paypal or you can pay using an existing Paypal account.  Please note you do not have to have a Paypal account to forward payments to us.

We accept Visa, Mastercard, Access, Solo, Switch, JCB, and Visa debit cards.  You may send your credit card information over the Internet.

Shipping And Handling Most orders are calculated at checkout, delivery costs are based on the UK Mainland (excluding Highlands and Islands).  Please contact us for shipping costs of multiple items. If you have any other queries please contact us.

Delivery Schedule All orders are despatched within 3/5 days of receipt of funds if they are in stock.  You will be notified of any delays by email otherwise.
UK Mainland delivery normally within 4 working days.  Subject to circumstances beyond our control. 

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges VAT is calculated at the prevailing rate at date of invoice. Should the prevailing rate of VAT change from that used in our publications, calculations will be based on new rates and charged to you accordingly.  If you are a registered disabled person VAT will not be charged if an exemption certificate is completed and returned to us. 

Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee/Returns Policy. Goods damaged in transit will be replaced if notification is received within 48 hours and on condition acceptance of goods is signed off as damaged. We also refund goods within 30 days of receipt, if they are returned in the same condition as sold and have not been used.

In either event please contact us for advice on returning the products supplied before despatching them.

Reaching Us If you need to reach us, please email us on info@danmedicasouth.co.uk 

Alternatively, you can call Tel: 020 8133 2851  (After 10th September 2007)
 
Or alternatively write to us at:
28 Downsview Avenue, Storrington, West Sussex RH20 4PS

Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order/enquiry and second, to provide you with the best possible service.

We may use the information to keep you informed of features, services, products, promotions and special offers from this company.

We will not pass your information to any third parties without your consent.

The type of information we will collect about you includes :

Your name, Address, Phone number, E-mail address, Credit/debit card details

The information we hold will be accurate and up to date. You can check
the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information, which we hold, will be held securely in
accordance with our internal security policy and the Law.

If we intend to transfer your information outside the EEA we will
always obtain your consent first.

Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details.

Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Cancellation of Orders You may cancel your order, but to do so you must write to us. We will respond confirming your cancellation and the date your letter was received. The date confirmed is the date the cancellation came into effect. If on that date we are already manufacturing the products you ordered, we reserve the right to charge you the full price for those products and pass on any related expenses, unless we reasonably able to recover such losses from other sources.

Remittance Terms Orders will only be despatched on payment in full of amounts shown.