Dan Medica South Ltd is dedicated to offering total customer care and our aim is to achieve customer satisfaction at all times.
If you have any suggestions or comments please email us at email@example.com.
Making A Purchase
Making a purchase could not be easier. Just browse our Site, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “View Basket” and you will be asked for a few details that we need to be able to satisfy the order.
We accept all credit card payments through Cardsave – a secure third-party card processing merchant and Paypal.
We accept Visa, Mastercard, Access, Solo, Switch, JCB, and Visa debit cards.
Shipping And Handling
Most orders are calculated at checkout, courier delivery costs are based on the UK Mainland (excluding Highlands and Islands). Please contact us for shipping costs of multiple items. If you have any other queries please contact us.
All orders are despatched depending on the delivery category chosen. APC Couriers (UK Mainland only) collect each lunchtime for delivery the next working day, on proviso your package can be assembled by lunchtime you will receive your item the next working day. Please do bear in mind your order needs time to be processed and packaged beforehand.
Royal Mail option. We visit the Post Office each Tuesday & Thursday so we state please allow approx. 5 working days. If we find ourselves out of stock of any item we will contact you immediately to discuss your options. All items are dispatched upon receipt of funds. We offer the option to collect via our offices in Hornchurch, Essex, however, we kindly ask you telephone with your order number to arrange a suitable time for collection in advance.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 256-bit encryption. We do not store your card details on our site, they are transmitted immediately & securely to Cardsave/Worldpay or Paypal via a secure sockets layer (SSL), processed and then removed from our website.
Guarantee/Returns Policy – medical products
All goods damaged in transit will be replaced if notification is received within 48 hours and on condition acceptance of goods is signed off as damaged.
We also refund medical goods within 28 days of receipt, only if they are returned in the same condition as sold and have not been used. We cannot refund credit or debit card processing fees. We regret we also cannot refund Treat-Eezi products or covers due to hygiene or cross infection reasons. Products returned (buyer bears the cost of return postage) to our warehouse (address & returns number upon request) and upon inspection, if the products are restockable a refund is issued minus postage and any card processing fees. If the item is in our opinion not restock able/soiled/used, we will inform the buyer via email and invite them to collect the item from our warehouse. The product will be held for a period of 30days only thereafter it will be disposed of. Alternatively, we will accept funds for additional postage charges for the products redelivery. We assure our customers of fresh, new products, not second hand, soiled ones.
Guarantee/Returns Policy – motorcycle pads and covers & medical products
The Consumer Protection (Distance Selling) Regulations 2000 allows customers to return motorcycle pad products within 14 days of purchase on condition they have not been used and are in the condition sent. Products should be returned (buyer bears cost of return postage) to our warehouse (address & returns number upon request) and upon inspection, if the products are restock able a refund is issued minus postage and any card processing fees. If the item is in our opinion not restock able/soiled/used, we will inform the buyer via email and invite them to collect the item from our warehouse. The product will be held for a period of 30days only thereafter it will be disposed of. Alternatively, we will accept funds for additional postage charges for the products redelivery. We assure our customers of fresh, new products, not second hand, soiled ones.
When a customer places an order on this site, the two parties (buyer and seller) will have entered into a legally binding contract. The terms of the contract are set out herewith and in agreeing to buy the goods the customer is accepting these terms.
All return postage costs are at the customer’s expense.
If you need to reach us, please email us at firstname.lastname@example.org or you can call: 00 44 (0)20 8133 2851 or fax us: 00 44 (0)208 196 2364. Alternatively, if it is an Accounts issue please write to us at: 28 Downsview Avenue, Storrington, West Sussex, RH20 4PS, United Kingdom (Please note we are unable to accept visitors or any product returns at this address).
If the reason for writing is a sales, delivery issue or complaint please write to us at: Dan Medica South, Chandler 27-29 North Street, Hornchurch, Essex RM11 1RS.
Due to the nature of our business we are unable to accept products back without a returns address due to cross infection issues allowing us to isolate and inspect. Sadly we have in the past received returns with bodily fluids etc., attached which I am sure you will agree is unacceptable. As a small company we do not have a sterilizing department, therefore, we have to strictly control returns. We are quick to replace product(s) should any quality/warranty issues arise but cannot refund simply because the product is worn out or of no further use.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order/ inquiry and second, to provide you with the best possible service.
We may use the information to keep you informed of features, services, products, promotions and special offers from this company. We will not pass your information to any third parties without your consent.
The type of information we will collect about you includes :
Your name, Address, Phone number, E-mail address. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy and the Law. If we intend to transfer your information outside the EEA we will always obtain your consent first.
Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details.
Data collected by this site is used to:
1. Take and fulfill customer orders
2. Administer and enhance the site and service
3. Only disclose information to third-parties for goods delivery purposes
Cancellation of Orders
You may cancel your order, but to do so you must write to us (email or post). We will respond confirming your cancellation and the date your request was received. The date confirmed is the date the cancellation came into effect. If on that date we are already manufacturing the products you ordered, we reserve the right to charge you the full price for those products and pass on any related expenses, unless we are reasonably able to recover such losses from other sources.
Orders will only be dispatched on payment in full of amounts shown.
In an effort to continue to improve our products we reserve the right to change the details or specifications without prior notice.
As a member of BHTA, we are happy to supply any customer with details of the full Code of Practice on request along with the BHTA leaflet “Get Wise To Buying Safely”.